About Us
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Our brand offers an embroidery loop size of 7.5x7.5 inches for sweatpants, and 10x10 inches for hoodies and T-shirts, accommodating sizable projects with ease. While this is our standard size, we are also capable of customizing larger loops to meet specific requirements. For further details on your personalized request, please refer to the Contact Us tab above or email us at info@1of1apparel.ca
Our brand offers a diverse range of thread colours and shades, providing an extensive array of options, when completing an order you can request a different color in the Add Order Note text box, or email us at info@1of1apparel.ca
Shipping times for custom orders may require up to two weeks after the mockup has been approved. However, we ensure to confirm all details promptly once you've reached out to us from our Custom Form tab above.
With the exception of custom orders, all items are eligible for return within our specified return window. Custom Orders are non-refundable once the mockup has been approved. Should you have any questions or concerns regarding returns, please don't hesitate to reach out to our customer service team by filling out the Contact Us form above.
For more information: https://www.1of1apparel.ca/policies/refund-policy